Some airlines have told consumers that they’re not entitled to compensation for lost luggage, or if they are, it’s a pittance–such as $25, as one airline claimed. But the federal government says that you’re really entitled to as much as $3,300, something that some airlines seem to be keeping quiet about.
Consumer Ally partner John Mattes, the “Investigative Guy,” went undercover to do this report that shows airlines ignoring the law or misinforming consumers about their rights.
Earlier this fall, the U.S. Department of Transportation announced a $100,000 fine against Delta Airlines for handing out a pamphlet that told its customers that they would be limited to $25 a day in incidentals if their bags didn’t turn up.
If you have a problem with an airline, you file a complaint with the U.S. Department of Transportation’s Aviation Consumer Protection and Enforcement Division.