FAQ

When you enter your lost property into our public database, your information will be available for access by Airport Employees, Attendants and Security, as well as Airport Restaurants, Shops, Taxi and Train/Bus transportation in the area where your item was reported missing.

It is extremely important to cover every angle. Realistically, airport atmospheres are always crowded and hectic; people are trying to catch their flight, parents are trying to keep their children under control, or sometimes, a combination of the two. When a person finds a lost item, typically they will hang on to it thinking they will hand it to an airport employee or airline attendant when they find one, or have the chance to search for one. However, in the mix of all the stimulation an airport brings to one's environment, people tend to forget. It’s not until they are already on their flight or landing at their flight's designated airport when realization kicks in. They are then forced to return the lost item to the airline they are flying, or to the airport in which they just landed. However with our system, all of these bases are covered to make sure that the lost item is safely recovered and does not slip through the cracks!

Today finding lost property is far easier than ever before thanks to AirportLostAndFound.com's sophisticated logging and database system. We will keep your claim active in our database for over 360 days. Members may also upload photographs of lost property that they loose or find and provide us with detailed descriptions for our database so we can identify your items rapidly and more accurately than ever before. Complete our Lost & Found Inquiry Form as soon as you discover your belongings are missing. Give us a little time to identify your possessions from the thousands of items processed in lost and found every day.

If we do not find an immediate match, we will keep checking your inquiry against our database consistently until we find it. We will then contact you to establish the best way to reunite you with your lost property through a third party courier service or local pickup.

Airport and Airline operators are finding lost property all the time and once they have logged in all the relevant information; they send the items to the nearest Lost & Found Office. It may take a week or more before items are completely in the system; however, by providing us with current contact information when filing your lost property inquiry, we will automatically notify you if an item matching your description has been found.

When we have notified you that we are in possession of your lost property, the next step is to reunite you with your belongings. There are three options:

1. Come to the Lost & Found Office in which your item has been retrieved: If you are able to travel to the relevant Lost Property / Lost & Found Office, you can collect your belongings over the counter. You must be able to provide a detailed description of the item and, if you are reclaiming a high-value item, you will need to be in possession of proof of ownership. For all retrievals, we require a government approved or photographic ID (i.e. passport, driver’s license, identity card, etc.). Additional proof of identification or ownership, such as telephone bills, receipts, or photographs, can help us in expediting your claim. Due to our commitment to the security of your possessions, if we are unable to conclusively identify you as the owner of the lost property, we will not release the item to you.
2. Send a friend: If you cannot be there in person and would like a friend to pick up your lost property, they will need to have photographic id for both you and themselves, as well as a signed letter of authorization giving details of the item and consent to release this particular item to their custody.
3. Courier Service (Additional Fee): For those who do not wish to, or cannot travel to the Lost Property / Lost & Found Office, we can provide a secure delivery service that will deliver your lost property directly to your door. We are able to cater for international and next-business-day deliveries, which are subject to additional charges. Scanned copies of your proof of ID are required by email or fax, on which stringent checks are made, before we can send your items back to you.

It's very simple - we'll send it to you. We know that airports are often launch pads for far-off destinations so, no matter whether you are now (just down the road or on the other side of the globe), a courier service can quickly, and cheaply, reunite you with your belongings for an additional shipping fee.