Have you traveled to London or had a layover in Heathrow and realized you left something? The following information may help alleviate the frustration and annoyance that typically accompanies an experience that requires the services of an airport Lost and Found.
Heathrow lost and found helpfully uses technology to assist you in locating your lost items. If it’s been handed in, it will be entered in their database and available for search online within 24 to 48 hours. You must also input a date range to perform a search. The fourth field is optional, allowing you to enter a search word. You may narrow the results found by selecting from available categories that are displayed next to your results.
Did you strike pay dirt? Awesome! Highlight the line item and click on it. A new box opens with more details about the found item. If you believe this is what you are seeking, click on the “Contact Form” box in the top right corner or the “Contact form” link next to the Email field within the information box. This initiates the matching process to discern whether the item belongs to you.
Complete the contact form with specific information asking for the terminal and exact location where you lost the item, when it was lost, as well as your name and email address. Then proceed to the next page where you enter detailed information about your lost item. This information is used to determine if the item found belongs to you. If so, you will be sent a code that you will use to claim your newly found item.
Please note that you will be charged for an administrative fee to collect your found item. If you would like the item dispatched to you, postage and packing fees will be added to this fee.
If you are still in the airport, you can visit the London Heathrow Lost and Found physically in the Heathrow Express building below arrivals in Terminal 3 and near domestic arrivals in Terminal 5. Happy hunting!