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Lost Property Detail

Browse Claims
Property Lost: Watch
Lost Place: Airline Terminal/Gate
Lost Country: United Kingdom
Lost Airlines: Virgin Atlantic Airways
Flight Number: Vs300
Lost Date: Nov 08,2016
Lost Time: 21:15:00
Location Details: At the security check in, where one is expected to remove any watches, phones etc for scanning.
Additional Information: I kept all my things out in the baskets provided for security checks at the security check area. When I got the things after being scanned in the machine, I didnt get my watch back. I realised this after walking away from the security area. I came back and asked but they couldnt find it. They sent me to a herlp desk from where they sent me back toitoi the security check in area. I also checked at Heathrow lost and found on my return journery on the 28th of Nov but they said they didnt have the watch.This is really surprising and very upsetting as I keep my things out at security check in to help with the check procedures, but if this results in never get my things back after the security checks, I would be very reluctant to do this. I am not sure why one should be expected to do things when my belongings dont come back as they were before they entered the scanning machines.I would really appreciate third being looked at, today its a watch costing 150-200, but it might as well be a much more valuable possession. As a customer I would expect my things back after the security check. ThanksRashmi

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