||I returned from my Birthright trip on 07 Jan 2018 to JFK International Airport. Unfortunately, JFK was experiencing problems and I was unable to retrieve my luggage after waiting for almost 3 hours. I was told by El Al staff that my luggage would be sent to me at my home address in Pennsylvania. It is now Friday, 12 Jan 2018 and after leaving numerous messages, requesting a call back I have yet to receive my luggage or a call back from El Al representatives. I am due to return to college in Washington DC on Monday, 15 January. I would appreciate it if someone from El Al would contact me at 858-722-2825 asap and let me know when I can expect my luggage to be sent to me. I can also be contacted by email at email@example.com. Thank you.